Using Sales Feedback to Surface Value in a Legacy Platform
Packaging E-Commerce Platform | Sr. UX Researcher
Tools Used: Microsoft Forms | FullStory | Microsoft Teams
Overview
We…
Research Methods
Focus Groups
User Survey
Impact at a Glance
The study highlighted …
Team Hypotheses
Before research, we hypothesized the following about user interactions within the newly updated document library:
TBD
Internal Sales Survey
Total Responses: TBD | Region(s) Represented: NAM & EMEA, & APAC | Audience: Sales Partners
Survey Methodology
I collected initial
Internal User Feedback Summary
TBD
TBD
Focus Groups
Tool Used: TBD | TBD
TBD
Finding | Customer Expectations
Below is
Recommendations for TBD
Based on
Prioritized Recommendations
✅ TBD