Senior XD Researcher, Sealed Air / April 2022 - Current

Sealed Air is a leading packaging manufacturer that serves a variety of markets including Healthcare & Pharmaceuticals, Meat & Poultry, E-commerce Fulfillment, Food Service & Food Retail, Industrial & Transportation, Consumer Goods & Retail, and Electronics.

Lead UX Researcher on the E-Commerce platform

Translates complex business requirements into research plans which I lead and execute.

Conduct generative and evaluative research activities, such as user interviews, usability testing, observational studies, UX metrics, etc.
Use systems-level design thinking, leveraging past and current qualitative and quantitative data, to find opportunities to further improve the user experience and to help shape the digital experience landscape.
Identify, generate and democratize insights that help drive product strategy, design strategy, and prioritization.
Curate and tailor research findings to present to business and product stakeholders at varying levels of our organization through written reports and verbal presentations to include customer video clips & quotes relevant to my findings.

User Experience Consultant, Team Lead: Hexagon PPM / August 2021 - April 2022

Hexagon’s PPM division empowers its clients to transform unstructured information into a smart digital asset to visualize, build, and manage structures and facilities of all complexities, ensuring safe and efficient operation throughout the entire lifecycle.

Uses cross-functional and cross-discipline expertise and skills to propose inputs for holistic design solutions.
Provides hands-on contributions in one or more of the following areas: interaction design, research, requirements gathering, usability testing, and user task analysis.
Acts as user advocate and liaison between design and development teams.
Writes and presents reports based on research and analysis findings.
Applies comprehensive knowledge of applicable UX principles, theories, and concepts to the solution of difficult assignments that require originality, ingenuity, and the use of independent judgement.
Team Lead providing technical guidance to support design personnel at lower levels.
Interact with personnel outside of the company, such as users of the products for user research related activities.

Senior User Experience Designer: Hexagon PPM / December 2020 - August 2021

Communicate the user experience at various stages of the design process with wireframes, flow diagrams, storyboards, mockups, and high fidelity prototypes.
Support design and development of user experience for software products from conception to delivery.
Collaborate with designers, user researchers, software developers, and Product Management ensure the delivery of excellent user experiences.
Support conducting contextual inquiries to gain an understanding of user environments, scenarios, workflows, and tasks.
Support the UX team in the development of user models, including journey maps and workflow analysis documents.
Collaborate with the team to organize, conduct, and evaluate prototype software design through usability testing.
Research and evaluate emerging trends in interaction and interface design and match those to user needs.
Ensure that design guidelines are maintained.

Product Designer II: Ministry Brands (FellowshipOne) / March 2019 - December 2020

"FellowshipOne is a comprehensive enterprise church management solution that provides an advanced platform for churches to manage their members, volunteers, tithes, and finances. Whether you are a growing church with evolving needs or an established church looking to take your ministry management to the next level, you can customize FellowshipOne to meet your requirements. With over 14-years of experience partnering with churches and church leaders, come learn more about the future of church management software."

Conceptualize and create meaningful deliverables such as wireframes, user flows, storyboards, sitemaps, prototypes, and design high-quality responsive interfaces that help the team understand what we are building and why.
Clearly communicate experience design targets and establish measurable objectives.
Develop an understanding of the end users of our web applications through secondary and primary research (user interviews, traffic data).
Execute all visual design stages from concept to final hand-off to engineering
Create a cohesive style guide and ensure that a consistent design language is applied across the product.
Working with Agile software development and collaborating with product managers, developers, other designers, and stakeholders to craft a solution that meets everyone’s needs.

UX/UI Designer: BBVA in the USA / November 2017 - March 2019

Defines and designs the user experience (UX) and user interface (UI) for a range of digital channels including web, mobile web, mobile and tablet apps, ATMs, kiosks and new, emerging channels.
Coordinates with functional designers to define UX and UI for a variety of financial services including account access & transactions, account origination, digital sales, budgeting & planning tools, customer service and other services for consumer, small business and commercial clients.
Creates UX design documents including wireframes, screen flows, sitemaps, design concepts, mockups and prototypes to fulfill business requirements.
Plans and conducts user tests for all digital channels.
Coordinates with Channel Development, Marketing, Engineering, Product Management and other lines-of-business in the execution of duties.
Plans and conducts co-creation workshops across all areas to shape design projects.
Designs and develops user experience, interaction design and user interfaces using a variety of software applications and development techniques.
Collaborates and coordinates with functional designers and internal stakeholders to ensure that solutions are well designed, technically feasible and meet business needs.
Ability to understand and develop expertise in particular digital channels (online, mobile, tablet, ATM, etc.)
Creates or directs the creation of graphics, icons, animations and other visual assets for UI development.
Management of multiple projects (from routine requests to major initiatives).

Company Training included: Design Thinking / Agile & Scrum Methodology / Behavioral Economics

Graphic Designer: Graham & Company / July 2015 - November 2017

Project managed the new website redesign development including gathering content and feedback from the company on what they would like to see happen with the new redesign of Graham & Company’s site utilizing UX/UI Design skillsets.
Managed all graphic design needs for both Graham & Company and their affiliate company, Graham Commercial Properties.
Designed customized deliverables, including pitch books, presentations, maps, infographics, collateral and marketing materials for both print and digital use.
Built maps, charts, graphs and other information graphics utilizing Adobe Illustrator or appropriate medium and enhance images using Adobe Photoshop.
Designed a large variety of property marketing activities, including brochure development, flyers/ e-flyers, direct mail, invitations, announcements, and special projects.
Compiled information from multiple sources, reviewed with HR and Chairman, and sent out a newsletter on a monthly basis.
Worked with appropriate contacts to spearhead, compile and print Graham Industrial Report, Graham Office Report and Graham Huntsville Report.
Covered ordering and delivery of all supplies such as business cards, letterhead, envelopes, folders, and any other print material for all offices.
Assisted GCP Business Development and/or President in compiling GCP Annual Report.
Updated the lobby show to keep it relevant and up to date.
Assisted in the creation and subsequent maintenance of graphics and photography library.
Provided exceptional client service taking on full ownership of assigned projects.
Interacted with team members and management across all company locations.
Designed and innovated within brand standard guidelines.

Graphic Designer: Elbit Systems of America / May 2014 - April 2015

Work alongside business development under the leadership of the head graphic designer in the creation of new marketing materials such as: brochures, flyers, folders, banners, posters, marketing booklets, PowerPoint presentations, web wire frames, and the company Christmas card.
Upon completion of my Graphic Design Co-op with Elbit Systems of America, they signed me on as a contract graphic designer where I worked on site upon request from April - November 2015.